okwe Terms and Conditions

General Provisions

These Terms and Conditions ("Terms") apply to the use of the okwe platform and all its services. By creating an account or using any service on this website or mobile platform, you fully accept these Terms. If you do not agree with these Terms, please refrain from using the platform.

okwe reserves the right to amend, change, or update these Terms at any time. Continuing to use the platform after changes take effect will be understood as your acceptance of the revised Terms.

Eligibility and Registration

2.1 Age Requirement

To open an account and use services on the okwe platform, you must be 21 years of age or older. Only adults are eligible to participate on this platform. Accounts belonging to minors will be closed immediately and deposited funds may be forfeited.

2.2 Account Creation Requirements

• Each individual may create only one account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Operating multiple accounts from the same person, the same device, or the same IP address is strictly prohibited.
• It is the user's sole responsibility to keep their login credentials (username and password) completely confidential.
• You may not allow any third party to use your account.

2.3 Identity Verification (KYC)

okwe reserves the right to verify a user's identity at any time. You may be asked to submit a copy of your national identity card, birth registration certificate, or passport if required. Withdrawal requests may be put on hold until verification is complete.

Deposits and Withdrawals

3.1 Deposit Conditions

• Deposits may only be made using a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and such transactions will be cancelled.
• The deposit process generally takes a few minutes to complete.

3.2 Withdrawal Conditions

• Account identity verification must be completed before a withdrawal can be made.
• Withdrawals may only be made using the same method used for the deposit.
• Withdrawals may be restricted if the wagering requirements for a bonus have not been met.
• In cases of suspicious activity, okwe reserves the right to hold withdrawals and conduct an investigation.

Bonuses and Promotions

4.1 Welcome Bonus

A 100% match bonus of up to ৳10,000 is available on your first deposit at okwe. To receive this bonus, your first deposit must be at least ৳200. To withdraw the bonus balance, you must meet a wagering requirement of 20 times (20x) the bonus amount.

4.2 General Bonus Rules

• Each bonus offer has its own validity period; if the conditions are not met within that period, the bonus will be cancelled.
• A bonus offer cannot be claimed more than once unless explicitly stated otherwise.
• If an attempt is made to collect bonuses using multiple accounts, all accounts will be closed and bonuses will be forfeited.
• Betting with bonus funds may be restricted to certain games — see the detailed terms of each promotion.
• okwe reserves the right to change or cancel any bonus offer without notice.

4.3 VIP Program

The okwe VIP program has four tiers. Each tier comes with a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

VIP tier progression depends on consistent play and activity on the platform. okwe reserves the right to make the final decision regarding VIP status.

Betting and Gaming Rules

5.1 General Gaming Conditions

• Once confirmed, a bet cannot be changed or cancelled.
• If a game is interrupted due to a technical error, the result of that round will be considered void and the bet amount will be refunded.
• okwe may change game rules, limits, or availability at any time.
• The use of auto-click tools, bots, or any other automated software is strictly prohibited.

5.2 Sports Betting

The following conditions apply to betting on cricket (BPL, T20 World Cup, IPL), football, and other sports:

• Odds announced before a match starts will remain in effect; live odds are subject to change.
• If a match is cancelled or abandoned, the bet amount will be refunded.
• If match-fixing or misuse of information is suspected, the bet will be cancelled.

5.3 Live Casino and Slots

okwe's slots and live casino games are operated by third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi). These games follow the respective provider's own rules.

Prohibited Activities

The following activities are strictly prohibited on the okwe platform. Violating these rules will result in permanent account closure and the balance may be forfeited:

• Using the platform for money laundering or any illegal financial activity.
• Creating multiple accounts to claim bonuses or other benefits.
• Operating an account using a false identity or another person's information.
• Hacking, deploying viruses, or using any harmful software.
• Harassing or defrauding other users.
• Exploiting technical errors on the platform to gain an unfair advantage.
• Unauthorized use of the okwe brand, logo, or identity.

Account Suspension and Closure

7.1 Suspension by okwe

okwe may temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud, forgery, or suspicious activity.
• Court or government order.
• Registration using false information.

7.2 Closure by the User

If you wish to close your own account, email [email protected] or submit a request via live chat. Before the account is closed, all pending bets and transactions will be settled and any valid balance will be returned.

Responsible Gaming

okwe treats responsible gaming as a top priority. We believe that gambling or betting is a form of entertainment — not a source of income. We advise users to:

• Set a specific budget and do not spend beyond it.
• Do not chase losses by placing larger bets.
• Set time limits and take regular breaks.
• Take a break from gaming if you are experiencing family or financial difficulties.

For more information on responsible gaming and self-exclusion options, visit our Responsible Gaming page or contact us via live chat.

Privacy and Data Protection

okwe is committed to protecting users' personal information. Our platform is secured with SSL encryption. Full details on how personal data is collected, stored, and used can be found in our Privacy Policy.

• Your personal information is not sold to third parties.
• Data is used solely for service delivery, identity verification, and fulfilling legal obligations.
• You may request to update or correct your information.

Dispute Resolution

10.1 Submitting a Complaint

If you have a dispute or complaint, please contact our customer support team first. Submit a written complaint via live chat or at [email protected]. We will work to resolve it as quickly as possible.

10.2 Final Decision

The decision of okwe will be considered final and binding. Logs and data from the third-party game provider will be treated as conclusive evidence in matters relating to game results or technical issues.

Limitation of Liability

okwe accepts no liability in the following situations:

• If a game is interrupted due to internet connection issues.
• If information is leaked due to the user's own negligence or mistake.
• If a transaction is affected by a delay or error on the part of a third-party payment provider.
• Financial losses arising from the user's own bets.
• Losses caused by unexpected technical failures or disruptions to access.

The platform is provided on an "as is" basis and okwe makes no guarantee of uninterrupted service.

Intellectual Property

All content on the okwe website and platform — logos, designs, text, graphics, software, and code — is the exclusive property of okwe and is protected under applicable law. Reproducing, distributing, or using any part of this content for commercial purposes without prior permission is strictly prohibited.

Changes to Terms & Contact

okwe reserves the right to modify these terms at any time. Registered users will be notified by email of any significant changes. The latest version of the terms will always be available on this page.

For assistance with these terms or any other matter, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali