okwe Privacy Policy

1.1 Registration and Account Information

When you create an account on okwe, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Preferred payment method (bKash, Nagad, or Rocket number)

1.2 Transaction Information

To ensure the security of your financial transactions and to prevent fraud, we collect and store the following information:

• Deposit and withdrawal amounts and dates
• Name of the payment channel used
• Transaction reference number and status
• History of bonus and promotional benefit usage

1.3 Technical and Browsing Information

We also automatically collect the following technical information, which helps us improve the quality of our service:

• IP address and device type
• Browser and operating system information
• Session duration and list of pages visited
• Cookies and local storage data
• Referral source (where you came from before visiting the site)

2.1 Primary Purpose

okwe uses the information collected from you only for the following legitimate purposes:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP benefits
• To prevent fraud and money laundering
• To provide 24/7 customer support
• To implement responsible gaming policy

2.2 Service Improvement and Communication

We may use your information to further improve your experience and to send you relevant updates. This includes:

• Sending notifications about new games, promotions, and special offers
• Sending notices about platform security updates and policy changes
• Creating a personalized gaming experience
• Quickly resolving technical issues on the platform

You can opt out of marketing communications at any time.

3.1 Limited Sharing Policy

okwe never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processors: Minimum information required to complete transactions via bKash, Nagad, or Rocket.
• Technology Partners: Technology providers engaged to operate the platform, who work under strict confidentiality agreements.
• Legal Obligations: Information required in response to valid legal orders or requests from authorities.
• Fraud Prevention: With anti-money laundering (AML) and fraud prevention organizations.

3.2 Information with Advertisers

We never disclose your full identity to advertisers. Only statistical and anonymized information may be used for advertising purposes, from which your identity cannot be identified.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. okwe uses cookies for the following reasons:

• To keep your login session active
• To remember your preferences and settings
• To ensure the security of the platform
• To analyze site performance and user experience

4.2 Cookie Control

You can accept or reject cookies at any time by changing your browser settings. Please note, however, that disabling necessary cookies may prevent some important functions of the site from working properly, such as maintaining your login session.

5.1 Technical Security Measures

okwe uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — protection for all data transfers
• Payment information protection through end-to-end encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Automated detection system for suspicious activity

5.2 Data Retention Period

We retain your personal information only for as long as necessary. Even after an account is closed, some information may be kept for the minimum required period for the following reasons:

• To meet legal and regulatory obligations
• To complete dispute resolution and claims processing
• To assist in investigations of fraud or misuse

After the specified period, information is securely deleted or anonymized.

7.1 Age Restriction

okwe is intended only for individuals aged 21 or older. We do not intentionally collect any information from minors. Age verification at the time of account registration is mandatory.

If it comes to our attention that a minor has opened an account, that account will be immediately closed and all associated information will be deleted.

8.1 Conditions for International Transfers

To provide services, your information may be stored or processed on servers in various countries. For such transfers, we ensure that:

• The receiving party maintains adequate data protection measures
• International data protection standards are followed
• Our control and accountability over the transferred data is maintained

9.1 Updates and Changes

okwe reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a summary of the changes to your registered email
• Through a notification when logging in to the platform

Continuing to use the site after a policy change will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

10.1 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: Available 24/7 — speak directly in Bengali with our support team
• Email: [email protected]

For privacy-related requests, we generally respond within business days. For urgent matters, use live chat — it provides the fastest resolution.